shipping + returns

mailboxes-shipping.jpg

We happily accept returns for our retail online customers ONLY within 30 days from the date of purchase for merchandise that has not been worn, altered, or washed with all tags (including protective fabric case) attached. 

Size doesn't work or you'd carry for a different style? No worries, your best bet is to hop online and order what you'd like instead making sure your desired size/color is available. Then just pop your return in the post and as soon as we receive it we'll promptly process your return and credit your credit card on file. 

To make a return simply complete the return form attached to your receipt sent along with your order. Alternatively, you can also print a version available for download here. Please fill out this form completely, enclose with a copy of your receipt, and send it to the address below via an insured, prepaid carrier. We do not accept returns of any other kind than retail orders originating at claridgeandking.com. 

Only merchandise with the hangtag still attached to the garment can be accepted. If the hangtag has been cut off or removed in any way, your item is not eligible for return.

Please play nice and send us back the garment in its original packaging. If  something isn't right for you, it might be right for someone else who would like their garments sent to them in pristine condition, too. We appreciate your consideration and respect.

PLEASE NOTE: Shipping and handling charges are nonrefundable. Regrettably, monogrammed items are also not returnable. Please make your personalized selections carefully.

Returns
Claridge + King
1213 West Loop North
Suite 110
Houston, TX 77055

What are my shipping options and rates?

All free shipping orders are shipped Monday through Friday via FedEx Home Delivery or USPS Priority Mail within the continental United States. Upgraded FedEx Express third day, second day, and next day standard overnight via air is available at an additional expense (and quoted at checkout). 

When free shipping is offered, it is only applicable within the continental United States. 

Can you ship internationally?

Yes. We now ship internationally to Canada and select countries worldwide. Customers are responsible for both the cost of shipping (done exclusively though FedEx) and any customs or import duties assessed. Shipping costs will be billed at checkout, however customs/duties will be billed to the package's recipient upon delivery by FedEx. At checkout you may opt for either FedEx International Economy or FedEx International Priority.

How can I track my order?

After you place your order online, Claridge + King will issue an order confirmation e-mail. Shortly after, upon the order’s completion (excluding weekends and holidays), you will be sent an additional confirmation e-mail with details of when your order was shipped, including the tracking number of your package. 

Are personalized items returnable?

No. Unfortunately monogrammed items can’t be returned or exchanged due to–well, they’re personalized  to your liking. Please make your personalized selections carefully. Again, feel free to contact us at customerservice@claridgeandking.com if you have any questions about the process.

When will my credit card reflect my refund?

Upon receipt of the package containing your return or exchange, Claridge + King will process your refund to the original credit card on file within five business days. You will be notified via e-mail when this transaction is completed on our end. Please note: Your banking institution (or credit card issuer) may require several additional days to process and post this transaction credit to your account. Please call your bank for more information about any delays.