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FAQ

GENERAL QUESTIONS

Is this a secure website?

Security is of utmost importance to us. Our GeoTrust SSL certificate provides the highest grade of encryption possible and protects all areas of the store where sensitive data is transmitted (checkout, login etc). The store, and the server it sits on, are both certified fully PCI compliant.

To verify the validity and installation of our security measures we kindly refer you to:

http://www.sslshopper.com/ssl-checker.html#hostname=claridgeandking.com

Can I enclose a card with my gift purchase?

Absolutely! As you are checking out you will have the opportunity to pen a message for your recipient. They will receive a handwritten note on Claridge + King’s custom pewter-and-white striped correspondence cards, and in lieu of a receipt with pricing information printed, they will receive a packing slip with return form attached should they need to swap a size. Additionally, each item is carefully wrapped in gray tissue paper and sealed with our custom seals.

Questions? Feedback?

Whether you are in a quandry about a size or style, wondering when we'll be back in stock with a sold out item or would like to give us your feedback on your C + K experience or share a fun anecdote, feel free to contact us anytime at customerservice@claridgeandking.com. Or ring us at 800.269.6514 Monday to Friday 10 am -6 pm CST and we'll do our best to steer you in the right direction. Love to hear from you.

Do you take orders by telephone?

Unfortunately ALL orders must originate with the product's purchaser–that would be you–online. However, we are more than delighted to walk you through the process and/or answer any questions you may have on styles, colors, and fit. To insure your credit card security and for proper validation purposes, we cannot take orders by telephone.

Out-of-stock items ... What is one to do?

From time to time something in our line takes off and we sell out quicker than we planned. Because Claridge + King is built on beautiful basics, we design, pieces that don't go in and out of style like fast fashion. However, we have lots of items we call "evergreen" that bloom year after year. While some arrive within weeks, other more seasonal weight clothing might take a few months. But fear not ... We suggest you put your name on our mailing list (found on the bottom of our home page) and when new styles arrive or those staple items are restocked on our shelves, we'll send out a subtle reminder so you'll be the first to know about the latest doings at C + K. And in case you're wondering, we'll never ever abuse the privledge and sell our list, what's said between us stays between us girls. Promise.

xo Laurann and Liz, C + K.


 

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